Mulesoft Implementation for a Beauty & Wellness Company

Case Study

A Beauty and Wellness Company lavished its eCommerce operations through Mulesoft implementation

Client Overview

The client is one of the top-performing beauty brands in Dubai that sells high-end products of beauty, wellness, and cosmetics across the website. The success of a company has always depended on its ability to launch products quickly and produce high-caliber goods at competitive costs. Due to the rise in Online shopping, the client was in the urge to deliver elite and engaging e-commerce experiences more quickly.

However, their website was struggling to keep up with the brand’s constant innovation and new product introductions. The company was in the need to link its eCommerce platform with on-premises apps for a single customer view to maintain market leadership. This would have helped customer service representatives respond to queries more quickly and provide a more seamless customer experience.

Challenges

They aimed to establish fantastic consumer experiences on a future-proof platform.

Faced challenge in automating the product launch process in order to provide new products to consumers faster.

Teams had to manually transfer each image from the company’s asset management solution, Image Relay, to Salesforce Commerce Cloud. This laborious process entailed creative staff manually approving and sending photos to the eCommerce team for upload to the site.

Lack of a single view of the customer ruined the online customer engagement rate.

Solution

Our expert Mulesoft developers performed hassles free Mulesoft implementation process that solved client’s business challenges more precisely and effectively.

Did a thorough analysis of the data and operations of the client’s MS Dynamics instance, followed by the development of a data migration plan.
Furthermore integrated the pre-built functionalities like Email-to-Case.
Fixed their Community in Community Cloud and Knowledge Base in Lightning Experience, proceeded with numerous customizations.

Cautiously Installed the Salesforce service cloud including objects, rules, and process workflow corresponding to the client's wants.
Depending on the needs, customized the installed Salesforce instance.
Data migration, where the team used SQL Server to gather the data and prepared it as per Salesforce specifications.

Benefit

In just 6 months, the Beauty brand modernized its ecommerce and customer service experience, resulting 5X increase in website traffic, a significant rise in online customer happiness, and a 15% decrease in shopping cart abandonment.
With Image Relay integration, images are automatically uploaded to the site once they have been approved in the asset management platform. Removing this manual task has increased productivity among the creative and merchandising teams, reduced operational costs, and enabled the online beauty store to build its brand presence.

Project Insights

Time Duration

1 years followed by Maintenance and future upgrades

Estimate hours

2500 man-hours

Team size

Business analyst, Project manager, UI/UX designer, Front end developer, Back end developer(2), Testers and Salesforce/Mulesoft technician, developer, and consultant

Collaborate with the Best :
Fortune's Esteemed Clients Chosen us

We are honored to be the chosen partner of Fortune’s esteemed clients. Our reputation for
excellence, coupled with our unwavering commitment to delivering exceptional results, sets us apart
as the trusted ally in their pursuit of success.

Hire Industry's Best Software developers in India

Achieve the best access to professional and skilled software developers in Bangalore, Delhi, and Mumbai India that empowers you to create systematic and streamlined custom software solutions for your company, agency, or start-up. At Oaktree software, we understand how critical it is for you to hire a trustworthy software development team that keeps the capabilities to fulfill your business objectives.

As a result, we carefully hire proficient in India that holds a thorough expertise in working with the latest software development technologies and ensure to add value to your team. For over 10+ years, we have been offering software and app development solutions to organizations of any size and industry.

If you’re looking for a reliable and cost-effective way to hire an experienced and best software engineering team in India on an hourly, part-time, or Monthly basis, then relying on us can turn out to be business changing decision ever.

Product Design

Blogs